Commercial Back Office
Indra's commercial Back Office allows operators and transport authorities to intelligently manage all processes associated with customer relations, financial management, and clearinghouse, ensuring their interoperability.
Secure, interoperable, and user-centric BO platform
In a secure, interoperable, and user-centric environment, Indra's commercial Back Office platform incorporates essential functions such as customer service, account management, billing, collections, reconciliation, loyalty, and fraud prevention.
We enable users to have a smooth and personalised travel experience, as well as integration with EMV cards, digital wallets, and pay-per-use models, thanks to an open and account-based architecture. We integrate predictive analytics, CRM, and gamification capabilities to ensure that operations are aligned with marketing and loyalty strategies.
Our solution allows for rigorous and transparent financial management, with automatic reconciliation, advanced reporting, and efficient settlement between operators. Additionally, it offers Business Intelligence tools for decision-making and easily integrates with ERP systems, banks, and external platforms.
With over 30 years of experience, our systems manage more than 110 million daily transactions. Additionally, we are the main technological partner in projects such as T-Mobilitat in Catalonia (Spain), with more than 70 operators and 3.5 million registered users; the multimodal system in Riyadh (Saudi Arabia); and in Ireland, the Interoperability Management Platform for the country's motorway tolls and the complete renewal of the ticketing system.
50+
Back Office systems
30+
years of experience
2,500+
projects
110M+
transactions per day
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